Shipping and Return Policy
Seasons ships via FedEx Home or Ground delivery within the contiguous United States. Please note that occasional delays may occur due to weather, availability, or other unforeseen circumstances.
Orders placed for in-stock items before 12 p.m. EST Monday through Friday will ship same day. Orders placed after 12 p.m. EST Monday through Thursday will ship the following business day. Orders placed after 12 p.m. EST on Friday will ship the following Monday. Please allow at least 24 to 48 business hours for order processing during holidays.
We guarantee delivery only to the address you provide and any shipment that you re-direct after we ship will be delayed for a few days. Shipments sent incorrect or incomplete addresses cannot be delivered and additional shipping fees may apply to correct this issue. Typically, we are able to reroute an incorrect address at no additional charge.
Can I send different items to multiple addresses in one order?
No. Each order can only be sent to one physical address. You will need to place separate orders for each unique address where you want the item(s) shipped to.
If you have a large order with many addresses to ship to, we recommend calling one of our stores or emailing us at firstname.lastname@example.org with a list of addresses and the items you would like to send to each address. We will be happy to assist you!
We have a money back or replacement guarantee in place of our oils and vinegar. If you have a problem with the quality of a product, please call customer support at 610 866 2615 and we will help to resolve any issues. In some cases, refunds can be given if the customer returns the product in question.
What to Do If You Receive Olive Oils that Freezes During Shipping
Set the bottles on the counter at room temperature for 1 to 2 days and they will return to their normal clarity and consistency. Exposure to cold temperatures will not damage the olive oil but you will experience a butter-like consistency until it completely dethaws.
Due to seasonal availability and current supply limitations due to the pandemic, we may need to substitute items within gift selections. We always compile gift pack products and bundles with similar products of equal or greater quality and value for an exceptional customer gift experience.
A personalized gift note can be included with all of our products at no extra charge. Please be sure to include this in the correct field before checkout.
Order Confirmation and Order Tracking
Immediately following order placement, a confirmation email will be sent to the email address associated with your account or the email address you provided us during the submission of your order. Please ensure your contact email is correctly entered. Your email address cannot be changed once the order is placed; entering an incorrect email will prevent you from receiving notifications around order status and shipping updates.
After your order leaves our facility, a separate email will be sent to the email address you provided, with tracking information. Tracking information and package status can be obtained directly from FedEx by clicking on the link provided in the email or logging in to you account. If you have any issues with the tracking process, or you cannot find your order or track a package, call us at 610-866-2615 or email us at email@example.com for prompt assistance.
Items that are not in new and unused condition and in the original package will NOT be accepted for refund or exchange.Returns are processed within two business days during non-holiday periods. Allow five business days during holiday periods.
Two Week Return Window for Claims
In the unlikely event that your item has defects or damage, we will send you a prepaid FedEx return label so that we may replace the item at our expense if you contact us within two weeks after receiving your order. Any defective and damaged items not claimed within two weeks will not be exchanged. Item(s) must be in new and unused condition and in their original packaging to qualify for an exchange.
Damaged or Broken Product
If your product was damaged during shipping, you must save all packaging materials and paperwork. Please send us a picture at firstname.lastname@example.org of your broken bottles so we can process a claim with FedEx. We will replace any items that were damaged during shipping.